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Terms Of Use

Update October 11, 2022

1. INTRODUCTION

These Terms govern your use of the website located at studyfaq.com (“Site”). By accessing or browsing the Site, you agree to be bound by these Terms.

This Site is owned and operated by Clarketic OÜ, a company incorporated under the laws of Estonia (“Company”).

2. WHAT ELSE TO READ

You should also read our Privacy Policy, which is incorporated by reference into these Terms. We encourage you to read it to better understand how we use your personal information and what data rights you have.

If you do not agree with the Terms, Privacy Policy or other policies, do not use the Site or the products and Services offered on the Site (collectively, “Services”).

3. GENERAL TERMS

We can make changes to the Terms. We will alert you of any changes by updating the “Last Updated” date of these Terms. Updated Terms shall become valid at the moment they are published and you waive the right to receive specific notice of each such change. Please check these Terms from time to time.

These Terms constitute a legally binding agreement between you and the Company. The agreement starts when you first access the Services (“Effective Date”). Unless terminated earlier in accordance with these Terms, the agreement continues until either party terminates the agreement by notifying the other party.

If any aspect of this agreement is unenforceable, the rest will remain in effect.

This agreement does not give rights to any third parties, but the Company’s rights and obligations can be assigned to others.

4. WHAT YOU CAN EXPECT FROM US (AND VICE VERSA)

Our Site is online tutoring and homework help platform, which provides expert, academic and other support for learners. We are here to help you find the best tutor (“Tutor”) for your specific needs.

5. USER ACCOUNT

To access our Services, you need a user account on our Site. You will be asked to provide us with certain information about yourself to complete the registration. You are solely responsible for updating your user account details as well as for maintaining the confidentiality of your user account details and for all activities and liabilities associated with or occurring under your user account.

We allow you to sign up with Google, Facebook or Apple. Signing up with Google, Facebook or Apple saves you from creating a new username and password set. Please note that we do not have access to such accounts.

6. PLACING AN ORDER

To place an order, you need to to provide us with order details, in particular but not limited to:

  • hours of tutor help;
  • subject;
  • period of time.

You can track the order’s progress and contact our support team for assistance.

7. PAYMENT TERMS. CHARGEBACK AND REFUND

Payment. When placing an order, you agree to buy the product. You shall release the agreed total price on completion and delivery of the Services and once the product is accepted by you.

The pricing for our Services is based on a fixed-fee model. Once you place an order, you will see the total price.

You may also add money to your user account balance at any time to use them for new orders. You are entitled to request a withdrawal of funds from your user account balance during the 6 month’s period from the day when the funds were deposited. Upon the expiration of the mentioned period, we reserve the right to withdraw the funds from your user account balance to cover the operation costs. We will send you an email notification about that.

We use third party payment services to bill you. These payment services enable your transfer and receipt of funds as payment for our Services. If the payment was not successfully settled and you do not cancel your order, we may suspend your access to the Services until we have successfully charged a valid payment method.

For some payment methods, the issuer may charge you certain fees, such as currency exchange fees or online payment processing fees. Local tax charges may vary depending on the payment method used and may be added to your total price, if applicable.

Refund. You can request a reversal of your payment transaction (“Refund”) if you believe that our product or Services were accomplished below the standards and requirements in your order form or our Terms. We may give Refunds for some products at our discretion according to these Terms.

Refund eligibility might vary by country or region. In countries and regions with consumer law protections, you retain your rights under these protections.

Quality-based Refund requests are reviewed by our support team and processed within 3-5 business days after the request was received. The Refund will be provided either to your account balance or to your original payment method.

If you are not satisfied with the product and/or order Revision did not result in the desired product, and/or order revision is not an option for you – you are entitled to request a Refund during the Refund period while the order is in progress. The Refund period begins immediately after the deadline to provide the product expires and elapses after 72 hours. The relevant countdown is made by our system, upon the expiration of the Refund period no Refund is possible.

100% of your payment is refundable in the following cases:

  • if you decided to cancel your order 15 minutes after you submitted it;
  • If you paid twice for the same order – a Refund of the second payment will be provided after your confirmation;
  • if the product was provided after the set deadline;
  • If the product does not conform to the initial instructions on the order form;

No Refund is possible in the following cases:

  • your order status is displayed as “finished”;
  • if you simply state that you are not satisfied with the product or Services provided;
  • If the product delivery date was missed because you provided insufficient materials or we could not contact you via the provided means of communication;
  • If the email address specified in your user account is invalid;
  • if the deadline placed in the order form differs from the actual one;

As a general rule, we do not offer partial Refunds.

Chargeback. A chargeback (dispute) is a procedure of challenging a transaction initiated by the issuer on, following payment amount withdrawal and returned to the cardholder. This procedure is initiated by the (bank) issuer and performed by the acquirer, and not by us.

If you initiate a chargeback request and a 100% refund is granted, you are not allowed to use the product and our Services.

8. LINKS

You may be able to link from the Site to third party websites and third party websites may link to the Site. Our Tutors may also send you links to third party websites. You acknowledge and agree that we have no responsibility for the content, products, services, advertising or other materials which may be provided by or through third party websites.

9. USER CONTENT

You can submit, upload, post, display, communicate or otherwise publish content, such as screenshots, comments, testimonials, images, files, links and other materials (“User Content”).

By posting your User Content, you hereby grant us a non-exclusive, perpetual, irrevocable, unrestricted, transferable, fully sub-licensable, worldwide, royalty-free license to use such content for providing Services.

10. DISPUTE RESOLUTION

We shall attempt to resolve any disputes by negotiations. In case we cannot resolve the dispute in such a way, it shall be resolved by the relevant courts of Estonia. If mandatory local law prohibits a dispute under these Terms from being resolved by the courts of Estonia, disputes can be brought in your local courts.

The laws of Estonia, excluding its conflicts of law rules, shall govern these Terms and your use of the Services. Your use of the Services may also be subject to other laws.

11. COMMUNICATION

If you provide us your email address, you agree and consent to receive email messages from us. These emails may be transactional or relationship communications relating to the products or Services we offer.

12. MISCELLANEOUS

Neither we nor any of our affiliates and/or partners shall be liable for your inappropriate, illegal, unethical, or otherwise wrongful use of the product by you. This includes academic probation, loss of scholarships / titles / awards / prizes / grants / positions, lawsuits, poor grading, failure, suspension, or any other disciplinary or legal actions.

If any questions have not been regulated by these Terms, they shall be regulated under the applicable law.

Our Services are available only to individuals who are 18 years and older, who can form legally binding contracts under applicable law.

13. CONTACTS

For additional information and in case you have any questions about these Terms, please contact us

[email protected]

Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 7-26, 10145

 

Last Updated on December 28, 2022

Effective Date: December 28, 2022